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Aircraft Spruce Terms & Conditions from Aircraft Spruce Canada
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TERMS & CONDITIONS

SHIPPING CHARGES

Shipping rates quoted online are based on estimates and are presented for comparison purposes only. They may not include all applicable charges for insurance, hazardous shipping fees, or additional charges for deliveries to an extended service area. Actual charges will be determined based on exact weight and number of packages shipped and from which Aircraft Spruce facility. Shipments by air will be charged at the greater of actual or dimensional weight. Some services are not available in all areas and some services do not accept all commodities. COD shipments are allowed to destinations in the United States and will be assessed an additional $5 USD COD handling charge plus the selected carrier's per package COD fee. Certified funds will be required for COD shipments over $1000 USD and/or the first 3 orders if over $250 USD. Shipments by mail will be tendered to the US Postal Service the next business day. Some carriers will charge a fee if the shipping address given is not accurate or correct. Please verify the address you have given is accurate and correct to avoid additional charges. To assist domestic US customers, please refer to the US Postal website at www.usps.com and choose the Find a zip code link to verify your address is correct. We reserve the right to require a signature at time of delivery.

Oversize charges will be assessed at time of shipment. Packages over 60 inches in length will be assessed an additional handling fee as declared in the carriers service guide. Packages over 84 inches length and girth will be charged at the greater of actual or dimensional weight. Packages over 96 inches in length or 130 inches length and girth will also be assessed a fee for exceeding the maximum package size, pursuant to the carrier service guide. Air shipments will be charged the greater of actual weight or dimensional weight. Dimensional weight is calculated as the total cubic inches of a package divided by a dimensional weight factor (domestic US is 194, outside US is 166). Some oversized items can be cut for shipping. If you think this might apply, please return to your shopping cart and include cutting instructions in the SPECIAL INSTRUCTIONS portion of your order.

Hazardous items may only be shipped to the United States and will be assessed an additional hazardous shipping charge for each package containing hazardous materials. This fee, if it applies, will be added to the calculated freight charge.

Brokerage fees, duties, taxes, and any other accessorial charges are the responsibility of the recipient. If Aircraft Spruce is billed these charges on your behalf, you agree to pay Aircraft Spruce at a later date. To economize on the shipping costs, international orders are generally shipped complete unless otherwise advised by the customer. Parcel Post traces are very time consuming and unreliable. We cannot be responsible for shipments made by Parcel Post.

More Detailed Shipping Limit, Restriction, and Rate Information: Click Here

INTERNATIONAL ORDER POLICIES

Aircraft Spruce is recognized as the leading source of materials for aircraft builders, owners and pilots around the world. Over the past 45 years we have developed a family of customers in every part of the globe. Our International order dept. is more than happy to assist you in placing and processing your order for international shipment. Please note the following guidelines for placing an international order. You may place your order with any of our international representatives or directly with our USA, Corona facility. Correspondence should be sent in English or Spanish to expedite service.

Requests for quotation are processed within 72 hours, unless additional research is required on a product. All prices quoted and invoiced by Aircraft Spruce West are FOB Corona, CA and by Aircraft Spruce East are FOB, Peachtree City, GA. A quotation is processed as a proforma invoice for all overseas customers. A proforma invoice is not considered an order until funds are received to process the order. Actual freight charges may differ from a freight quote or estimate provided by a freight carrier.

First time orders are preferably received by fax, e-mail, or online to insure correct notation of name and billing and shipping information. Please note the information on 8130 forms in the following paragraphs. If 8130 forms are required, we must be notified at the time the order is placed so that we may special order the documentation.

To economize on the shipping costs, International orders are generally shipped complete unless otherwise advised by the customer. We utilize DHL, UPS, Fed-Ex and Air Parcel Post for most international shipments. Shipments by DHL, UPS and Fed-Ex are highly recommended because of the excellent traceability of the shipments. Parcel post traces are very time consuming and unreliable. We cannot be responsible for shipments made by Parcel Post. Our international dept. also utilizes the services of many other air and sea carriers. Should the services of a freight forwarder be necessary we can work with one who is familiar with our service or with one of your choice to meet all of your shipment requirements. All freight, duty and customs charges are the responsibility of the customer.

Preferred methods of payment are credit cards (American Express, Visa, Mastercard, Discover) and by bank transfer. There is an additional $20 service charge for bank transfers. When making a bank transfer please fax a copy of your transfer along with your order request to ensure accurate allocation of funds. Please note that if payment is made by bank transfer there is an approximate 7 day delay before funds are confirmed and allocated.

A complete listing of Aircraft Spruce international representatives can be found by clicking here.. Always remember to furnish your complete communications information on your correspondence so that we may respond to your requests promptly. We welcome your orders and look forward to being part of your team during your entire project.

HAZMAT SHIPMENTS:A fee of $50 is charged on all international shipments containing hazardous materials. This fee covers special packaging, documentation, and certification requirements that apply to hazmat orders shipping to customers outside the United States.

PRE-PAID POLICY: FREE SHIPPING ON ORDERS OVER $500.00

Most orders over $500.00, shipping within the 48 contiguous United States, will be shipped prepaid, with Aircraft Spruce paying the shipping costs! This only applies to orders shipped UPS ground and which are more economical shipping by UPS than by motor freight. Aircraft Spruce pays the freight, but any additional fees assessed by UPS (such as COD fees, hazardous materials, additional handling, etc) will be billed at time of shipment. Please refer to the UPS Service Guide for further details of additional charges that may apply. Orders that contain 5 gallon containers, oversized items, specially cut materials (ie wood, metal, etc), packages measuring more than 84 inches length and girth or 60 inches long or exceed 100 pounds total weight are excluded. Special Order items are also excluded from the Free Shipping promotion. Core charges, hazardous materials fees, box charges, and insurance are not considered part of the $500.00 value of an order. Our Free shipping offer does apply to orders for tires and batteries!*

ALASKAN PILOTS - AIRCRAFT SPRUCE PAYS FREIGHT TO SEATTLE

Aircraft Spruce has expanded its popular UPS Prepaid policy to cover a portion of the freight costs from Aircraft Spruce West to Alaska. On most orders over $500, Aircraft Spruce pays UPS Ground shipping costs to Seattle, with the customer paying the remaining portion of UPS Blue air freight and any other fees. if ordering by phone, please mention the Alaska Freight Program to the sales representative, and if ordering online please note it in the "Special Instructions" section.

SHIP and BACKORDER
This selection will allow us to ship all in stock products to you immediately and backorder any items which are not in stock. Any Backordered items will ship the next day if the products are in stock at our other warehouse, or as soon as either warehouse receives stock from our suppliers. Aircraft Spruce pays the freight on most backorder shipments within the lower 48 states (except oversize packages, hazardous products, and products which would have required a separate package if shipped with the first shipment). Unless otherwise instructed, we will Ship and Backorder (if necessary) to insure prompt delivery of all in stock items.

HOLD and SHIP COMPLETE
This selection tells us to hold your entire order until all items are in stock. You authorize us to charge your credit card for the entire amount of the order to secure those parts for you in advance, even if the order cannot ship the same day due to backordered items. This will allow for all items on your order to ship at one time, but it can also cause indefinite delays in shipment if any items is not in stock and delivery from our suppliers is delayed. We do not recommend this option except for certain export orders or orders where the products not in stock are oversize or hazardous, which would require additional shipping charges if backordered and shipped later. If the only products missing are small and can be shipped by mail, we will backorder them and ship all in stock items immediately.

CERTIFICATE OF CONFORMANCE AND FORM 8130 (EXPORT)
Aircraft Spruce provides you with its own Certificate of Conformance for our products at no charge. This is noted on every invoice. Factory certification and test reports are available on some items and 8130 Forms are available on FAA approved products. A cost of $15 per product on manufacturer certs and $50 per product on 8130 forms is charged to secure these forms.

Please inquire at time of order if test reports/8130 Forms are available for the items you are ordering. If available, the forms must be requested at time of order and in some cases the product must be special-ordered from the factory with the forms. These forms cannot be furnished after you receive the product. Anticipate shipping delays if 8130 Forms are requested.

If you require these forms, you can request that the salesperson add them to your order. If you are ordering online, please click the "Yes" radio button for the question "Certification Required?" above the shopping cart contents. Once you select yes, you can check off which form you require for each item in your cart. The system will automatically add the $15 or $50 charge to your bill. Due to delays and costs involved in furnishing these forms, we strongly suggest that you check to see if the Aircraft Spruce Certificate of Conformance will be acceptable in lieu of Form 8130.

CUTTING CHARGES
Certain orders for cut materials (i.e. wood, metal, etc) may incur an additional cutting charge. Nearly all of our cut material orders are shipped with no additional charges, however, should your order warrant a cutting charge, you will be contacted with an explanation and request for approval. If approved, we will proceed with the order and if it is not approved we will provide alternative solutions.

AIRCRAFT SPRUCE CREDIT CARD POLICY
Orders for first time customers must ship to the same address as the credit card billing address. If this order is routed to management for approval, we will verify the address with the customer's bank. The billing address must match exactly before the order can be processed for shipment.

If the customer requests to ship to another address, we will first verify the billing address. If this address is correct, we will request that the customer call his bank and advise them that he has placed an order with Aircraft Spruce and that he would like it shipped to another address. The bank will then provide us with a release number and the order will be ok to ship. We may, at our discretion, attempt to contact the cardholder by phone to confirm the order. If the alternate address is a hotel, we reserve the right to decline shipment until payment is received in full in advance. We reserve the right to insist that any first time order ship to a verified billing address only. In any case, the cardholder's signature will be required at time of delivery

We reserve the right to request an authorization on your credit card for the amount of the order at the time of order. When the order ships, we will settle and collect the amount of the order including but not limited to the merchandise, applicable taxes, freight, and/or ancillary charges and any authorized amounts in excess of the settled amount will be released. If your order is not able to ship before the authorization expires, you agree to allow us to settle that authorization to hold the parts for you until the order is ready for shipment. You agree to hold Aircraft Spruce harmless for any costs you incur due to over limit or insufficient funds as assessed by your credit card company or bank.

SHIPPING TIME

Orders placed by 4:00 pm EST and 4:00 pm PST Monday-Friday for “off-the-shelf”, in-stock items are normally shipped same day from the respective location (Peachtree City, GA or Corona, CA). Although we stock the vast majority of the items in our catalog, we cannot assure that they will all be on hand at all times. We ship every order as quickly as possible, and in the event of a delay, be assured that we are working hard to get your order shipped promptly. Due to order volume during holidays, we cannot guarantee that all orders placed can ship on the day after the holiday closure.

Orders for spruce, tubing and other special cut products may take a few days to ship depending on order volume. Special order products ship base on the lead times of each manufacturer.

Important Notes:
1. Same day shipping policy may not apply to items marked: "In Stock (Dropship Item)"
We will do all we can to get the order out the same day, but due to the varying locations of the vendor with stock, we cannot guarantee same day shipping.
2. Special Instructions may delay shipment of your order.

OUR BIODEGRADABLE PACKING PEANUTS
The packing “peanuts” that we use to fill product boxes for protection during shipping are 100% biodegradable, clean and hygienic, non-static, odorless, recyclable and non-polluting. They are a starch mixture made from potato or wheat and are water soluble; just dispose of them in the sink with water, hose them away, put in a garbage disposal, or flushed down a drain or toilet. They do not pollute groundwater. This material is the best we have found as an economical way to insure maximum protection of the contents of our shipping boxes.

CLOSING THE TRANSACTION

For our customer’s convenience we enclose a copy of the invoice covering the order with each order shipped except those shipped to a third party.

If the order is paid by check and the check did not cover the full amount of the invoice, the amount of underpayment will be sent C.O.D. for the balance due plus C.O.D. fee of $10.50 rather than delay the order.

If you have overpaid by check, the overpayment will be credited to your account or refunded. C.O.D. shipments are considered “paid” as soon as we receive payment from UPS, and credit card orders are paid automatically at time of shipment. We look forward to your next order!

WHEN YOU RECEIVE YOUR ORDER
Upon receipt, the package should be opened promptly and material checked against the packing slip enclosed. Items out-of-stock at time of shipment will be marked as “back-ordered – to follow.” These items will not be charged on the invoice enclosed with the package and will be forwarded as soon as delivery is received from our suppliers. The backordered items will not be charged until shipped. About 90% of the items featured in our catalog are carried in stock. Special items of hardware, bearings, unusual fittings and slow moving items are special ordered as required. However, even with the large inventory we carry, it is not uncommon to “come up short” on some items. If an item is missing and not marked “backordered”, please advise us immediately by mail or call our Customer Service Dept.

BACKORDERS

Backorder are shipped from the warehouse (WEST OR EAST) that receives stock first.
Although we make every effort to ship all orders “complete,” it is often necessary to backorder one or more items if we are out of stock. When the partial order is shipped and invoiced, you are not charged for the backordered item(s) until these items are shipped. You are billed only for what is shipped. A backorder is created and shipped as soon as the items arrive. The backorder is then invoiced and any overpayment from the first invoice is applied to it. If you do not wish to have any items backordered, or wish to cancel an existing backorder, just let us know. We will do so immediately if the backorder has not been shipped. We are working continuously to keep all items in stock to preclude backorders. If a backorder is necessary, we do appreciate your patience. Aircraft Spruce pays the shipping costs within the 48 contiguous United States by surface shipping on backorders when the backordered items could have been shipped via UPS inside the first package at no additional freight cost. Except when the backordered items are oversize, hazardous, contain one gallon or larger, or COD shipments. We will continue to strive to maintain stock of all our products to keep the necessity for backordering parts to a minimum.

COD ORDERS
Customers are able to order COD but are subject to applicable UPS COD charges, additional handling ($5.00), plus regular shipping charges. Please note that Aircraft Spruce prepaid shipping policies do not apply to COD orders. First time COD orders are acceptable paid by money order or certified funds only.

OUR PRICING POLICY
Aircraft Spruce has always taken great pride in offering aircraft builders/owners the lowest overall prices in the industry. Many items in the catalog now show discounts for various quantity purchases. Special quotations on other quantity purchases gladly furnished on request. Our online catalog pricing is updated daily and should reflect current pricing. Should there be any kind of price discrepancy we will notify you immediately. We will continue to do our best to minimize increases and offer all of our products at the best possible prices. All prices are subject to change without notice.

AIRCRAFT SPRUCE WILL NOT BE UNDERSOLD!
Aircraft Spruce works hard to bring you the lowest prices on every product we carry. If you have found a better price for an item at another authorized dealer, we will do everything possible to beat that price. Our Lowest Price Guaranteed is only applicable to identical conditions of sale. The item must be in stock at the other authorized dealer (not a floor sample, “open box” item, refurbished or demo piece). This offer applies to new purchases only.

PRICING UPDATES
Although we update pricing for the online catalog on a daily basis, occasionally there may be a price discrepancy between the price online and the actual current price. If there is a price discrepancy, that we identify at the time we process the order, we will notify you by email so that you are aware of any changes. While navigating the Online Catalog you may come across a product that has a $0.00 price. There may be a variety of reasons for this. The part number may have changed and thus the price may not have been updated, the product may no longer be available or it could be a minor computer glitch. Please do not assume that we are giving the product away and decide you should order 6 of them. Normally if we are offering a product at "No Charge" the price will read "FREE" not $0.00.

RETURNED MERCHANDISE
Call Aircraft Spruce Customer Service for RMA Number before returning any product.
Merchandise may be returned for credit or refund within 30 days from date of purchase if received in resalable condition-packed in original manufacturer's box, complete with instructions and all components (if applicable). A copy of the original order showing purchase or information stating the invoice number and date of purchase, with reason for return must accompany the article. Do not mail purchase information in letter form under separate cover. A 15% restocking charge may be applicable to all merchandise returned to cover costs involved in processing the return. Do not return any products C.O.D. as it cannot be accepted by our warehouse. All returns must be made to Aircraft Spruce West in Corona, CA. Certain items may not be eligible for return (e.g. books, DVD’s, videos, special order items etc). Call first for return authorization and instructions.

DAMAGED OR SHORTED MERCHANDISE
Each parcel carriers $100.00 insurance against loss or damage. Additional insurance coverage will be added as required per parcel. Open and examine all packages promptly. Notify the Aircraft Spruce Customer Service Department of any discrepancies in the order. If the merchandise is received in damaged condition or the carrier fails to deliver the entire shipment as shown on the Bill of Lading covering motor freight delivery, make note of the damage or shortage on the Bill of Lading and ask the driver to sign it. Then call the terminal office of the carrier and institute a claim for the loss or damage. If a package delivered by UPS arrives damaged, report this to the driver immediately. UPS will issue a report on the damage to Aircraft Spruce at which time a replacement shipment can be made.

OPEN ACCOUNT
Aircraft Spruce has long served many companies, schools and government agencies on an open account basis. Established companies can apply for an open account by submitting a credit application including all company data and at least three business references and bank information. Credit application forms available on request. Open account terms are net 15 days after invoice date.

DEALER / OEM DISCOUNTS
We have offered discounts to our regular dealers and FBO’s for many years for resale purposes, and we welcome the addition of new dealers to best serve aviation consumers worldwide. Due to the very competitive and low margin nature of most of the prices shown in this catalog, all discounts are based on volume purchasing. Discounts for many items are shown below the product in the catalog. Discounts for items with discounts not shown in the catalog or for larger quantities than those listed can be quoted by mail, phone, or FAX upon request. You can be assured, as an aviation dealer, that you will receive the best possible net prices from Aircraft Spruce on all product lines that we carry. If you ever find a lower current advertised price on any product, just let us know and we’ll beat it. Call for an Aircraft Spruce dealer application if interested in becoming a dealer for our covering supplies, hardware, or Microflight products.

SPECIAL ORDER ITEMS
Over the years, one of the services that our company offers that seems to be most appreciated by our customers is our willingness to research and provide quotations for special items. Other supply firms tend to discourage special requests due to the time and effort it takes to find these items, and request that customers order “catalog items” only. We have always taken a different approach and welcome requests for noncatalog items. Call or write and provide as much information as possible including make, model, serial number of aircraft and exact part number or product you need, plus your credit card number. Within 24 hours if at all possible, we will advise you of the price and delivery time on the item, at which time you can place your order if acceptable. Once an order is placed for a special order item, it cannot be cancelled or returned and must be paid in advance. If we cannot drop ship your special order, then freight charges from the factory to our warehouse will be added to your invoice. Our goal is to provide you with everything you need - if you do not find it in this catalog, let us know and we’ll find it for you!

PRODUCT WARRANTY
In cooperation with the manufacturers we represent, Aircraft Spruce & Specialty Co. warrants for a period of one year (on most products) from the date of original purchase its products to be free from defects in material and workmanship. Aircraft Spruce & Specialty Co.'s obligation under this warranty is limited to repair or replacement of the purchased product only, and under no circumstances shall Aircraft Spruce & Specialty Co. be liable for any loss, damage, injury, cost of repair or consequential damages of any kind in connection with the sale, use or repair of any product purchased from Aircraft Spruce & Specialty Co. Products sold are subject to manufacturer's warranty policy. Defective merchandise or out of box failure of product is repaired or replaced at manufacturer's option. Avionics, electrical, instrument or similar products that are defective are subject to manufacturer's warranty only and will not be replaced immediately from Aircraft Spruce inventory.

WAIVER OF LIABILITY AND INDEMNIFICATION AGREEMENT
Inasmuch as Aircraft Spruce & Specialty Co. has no opportunity to supervise the manufacture, installation or maintenance of the parts supplied by it, nor any opportunity to participate in the design or manufacture of the various certificated and homebuilt aircraft in which its parts are utilized, the purchaser by placing an order and accepting said merchandise from Aircraft Spruce & Specialty Co. agrees that all materials purchased will be used solely at purchaser’s risk and that purchaser will indemnify and hold Aircraft Spruce & Specialty Co., its owners and employees, free and harmless from all loss, liability or damage resulting from claims brought by any reason of any alleged failure or defect of any part or parts supplied by Aircraft Spruce & Specialty Co.

WILLCALL
If you choose to pick your order up in one of our stores, you must present your method of payment at time of pickup. If paying by credit card, please bring your credit card with you to the store. If paying by check, we will require funds verification from your bank in order to accept your check.

AIRCRAFT SPRUCE SECURITY POLICY
Aircraft Spruce and Specialty, as developer and manager of the Aircraft Spruce portal has taken a number of steps to safeguard the integrity of its data and prevent unauthorized access to information that is maintained in our computer systems. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, ensure the integrity of information that is transmitted between our customers and Aircraft Spruce and Specialty, and to provide reasonable protection of private information that is in our possession.

For security purposes and to make sure this service remains available to all users, Aircraft Spruce and Specialty uses special software programs for monitoring and auditing network traffic to identify unauthorized attempts to upload or change information, or otherwise to cause damage to this computer system. Aircraft Spruce and Specialty also uses proprietary software tools to control access to specific applications and services and industry standard security software to protect data that is transmitted electronically between users and the Aircraft Spruce website. WARNING -- If security monitoring reveals possible evidence of criminal activity, information pertaining to such activity may be provided to law enforcement officials.

Unauthorized attempts to upload information and/or change information on the Aircraft Spruce website are strictly prohibited and are subject to prosecution under the Computer Fraud and Abuse Act of 1986 and Title 18 U.S.C. Sec.1001 and 1030.

The information contained in this policy statement should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via the Aircraft Spruce Website.