For Orders to Pickup or to talk with the Brantford, ON store:
Call us at: (519) 759-5017
E-mail us by clicking here

For Orders to Ship or to talk with someone in sales:
Call us at:1-877-795-2278
Order directly from the website at www.aircraftspruce.ca

Speak French?
Call us at: 519-759-5017
E-mail us by clicking here

Our Brantford location is open Monday through Saturday. 

Store Hours:
Monday to Friday - 8AM until 5:00PM
Saturday - 8AM until 3:00PM

Warehouse/Shipping Hours:
Monday to Friday - 8AM until 5:00PM

Contact Aircraft Spruce & Specialty Co. Canada at
Phone: (877) 795-2278 or (519) 759-5017
Fax: (519) 759-8964
E-mail us by clicking here

Address:
Aircraft Spruce Canada
150 Aviation Ave.,
Brantford Municipal Airport
Brantford, ON N3T 5L7
To get to Aircraft Spruce & Specialty Co. Canada:
Mapquest: Click Here

There are four ways to order from the Canadian store and have the order sent to you or have it waiting for pickup.

1. Call us at 877-795-2278 or 519-759-5017 to place your order with our helpful sales staff. Fax us the order at (519) 759-8964.  If faxing an order, please include payment info.
2. Place your order at www.aircraftspruce.ca
3. E-mail us by clicking here
4. Walk in to the store.

Our Canadian prices are adjusted for the exchange rate and inbound expenses (brokerage, freight). The prices in the catalog are printed annually, so they are not always the current price. However, the website prices at www.aircraftspruce.ca are always current. We look at our exchange rates daily to adjust them as necessary.

The inbound expense includes all costs to get the product to Canada. You do not pay any additional charges (except shipping from Brantford to you and taxes) for items purchased from the Canadian store.

Items shipped from the United States are charged at the USD prices.

We stock the majority of off-the-shelf items from our 800 page catalog.  These products and quantities are selected using a combination of the best sellers in the US, and those best sellers to Canadian customers historically.  We also have Canada's best selection of headsets for trial in the store as well as a good selection of GPS and instruments.

Yes, but it's faster and easier if you have a part number.  We stock close to 60,000 items, and the world of aircraft parts is even bigger than that.  If you come in with a bolt or with a list of parts be prepared for it to take awhile. If possible, please look it up in the catalog or online first. If neither of us can find the part, we will request a price and availability on the item through our purchasing department in the US.  They will talk with the vendors directly and see if we can source the part for you.

Aircraft Spruce & Specialty Co. Canada is a division of Aircraft Spruce & Specialty Co. and we can order all items for you.  However, there are some items we consider to be 'custom' orders - these are most often items that are produced for specific aircraft or to specific measurements (like autopilots, fuel probes, propellers /spinners, windshields, etc.).

You can, and the order will ship from our Canadian warehouse by the shipping method of your choice. The folks in our warehouses are very quick and dedicated to our same day shipping policy - most likely your order will be pulled and packed the same day. The preferred shipping method is Canada Post. It's fast and inexpensive. If you prefer to pick up your order in the store, simply choose the WILLCALL method when you check out.

Yes, we can ship these hazardous items out of our Canadian warehouse via Dicom Express or Purolator carrier.

We make every effort to ship orders complete but it is sometimes necessary to backorder an item if we are out of stock. Backordered items are not charged on the invoice enclosed with the shipped items. They are noted as backordered and will be shipped as soon as stock is received.

If you have problems placing orders online or saving information on the order form (cart) before submitting your orders, you may have a problem with cookies. Make sure they are enabled and try again. If cookies are enabled and you still experience problems with the shopping cart or checkout and you are using Microsoft Internet Explorer, try downloading the patch found here and try your order again.

If you still experience problems, please email us at custsvc@aircraftspruce.com for assistance.

Open and examine all packages promptly. Notify the Aircraft Spruce Customer Service Department of any discrepancies in the order. If the merchandise is received in damaged condition or the carrier fails to deliver the entire shipment as shown on the Bill of Lading covering motor freight delivery, make note of the damage or shortage on the Bill of Lading and ask the driver to sign it. Then call the terminal office of the carrier and institute a claim for the loss or damage.

If a package delivered by UPS arrives damaged, report this to the driver immediately. UPS will issue a report on the damage to Aircraft Spruce at which time a replacement shipment can be made.

A) ORDERING PRODUCTS FROM THE ON-LINE CATALOG
If you decide you would like to purchase a product while viewing the online catalog click on the ORDER button and the item will be placed automatically in your shopping cart. A copy of the online order form will come on screen and the item chosen will be listed along with the item description and current price. You are able to change the quantity ordered simply by highlighting the quantity field and inputting the new quantity desired. Updating will update the form to reflect your increased quantity or any other changes you may have made on that line item. To remove an item from your order, enter a zero (0) quantity and click Update. Our computer will advise when stock is available and at which warehouse. If either warehouse cannot fill your order, the stock status field will be a clickable link that you can use to determine our stock status of that part.

B) ORDERING PRODUCTS NOT IN THE ON-LINE CATALOG
Although our on-line catalog is quite extensive there are many products that we carry that are not listed in the digital version of the catalog but are listed in the paperbound versions. The electronic order form provides a MANUAL INPUT section where you can enter a part number taken from a catalog and the quantity desired. Clicking on the button adds the item to your shopping cart and recalculates an order total. If you input a valid part number the description and current price is displayed. If it is an incorrect or inaccurate part number the item will not be added to your shopping cart. You are able to add as many items as are necessary to your order. You can change the quantity of an item ordered anytime before submitting your order.

Quick Easy Ordering:
If you have a paperbound version of our catalog, have already identified the items you are interested in ordering and just want to submit your order without navigating the online catalog, we have provided a direct link to the electronic order form from the Main Menu. Access the order form, input your order in the Manual Input section and submit it. We will literally begin processing your order minutes after you submit it if submitted during our business day or first thing in the morning if submitted after hours. This is one of the most convenient ways for customers to submit their orders.

Click on the Order Status button in the upper right hand corner of the order section or access from main menu via Customer Service.

Aircraft Spruce & Specialty Co. has always taken great pride in offering aircraft builders/owners the lowest overall prices in the industry. Many items in the catalog now show discounts for various quantity purchases. Special quotations on other quantity purchases gladly furnished on request. Our online catalog pricing is updated daily and should reflect current pricing. Should there be any kind of price discrepancy we will notify you immediately. We will continue to do our best to minimize increases and offer all of our products at the best possible prices. All prices are subject to change without notice.

Although we update pricing for the online catalog on a daily basis, occasionally there may be a price discrepancy between the price online and the actual current price. If there is a price discrepancy, that we identify at the time we process the order, we will notify you by email so that you are aware of any changes.

While navigating the Online Catalog you may come across a product that has a $0.00 price. There may be a variety of reasons for this. The part number may have changed and thus the price may not have been updated, the product may no longer be available or it could be a minor computer glitch. Please do not assume that we are giving the product away and decide you should order 6 of them. Normally if we are offering a product at "No Charge" the price will read "FREE" not $0.00.

Call Aircraft Spruce & Specialty Co. customer service for RMA Number before returning any product.

If the item was ordered through the Canadian store, it can be returned here to us.  Simply contact us for a return authorization.  Of course the item has to meet certain conditions (less than 30 days from date of shipping, in good shape or failed out of box, no special order returns, etc.) and in some conditions a re-stocking fee may be applied.

Merchandise may be returned for credit or refund within 30 days from date of purchase if received in resaleable condition-packed in original manufacturer's box, complete with instructions and all components (if applicable). A copy of the original order showing purchase or information stating the invoice number and date of purchase, with reason for return must accompany the article.

Do not mail purchase information in letter form under separate cover. A 15% restocking charge may be applicable to all merchandise returned to cover costs involved in processing the return. Do not return any products C.O.D. as it cannot be accepted by our warehouse. (Call first for return authorization and instructions.)

Submitting an order via the Aircraft Spruce & Specialty Co. Web Site is a secure transaction. With certain versions of some browsers trying to submit an order will prompt a warning message indicating there is problem submitting the secure form. 9 times out of 10 the culprit is an expired security root certificate listed within your browser. These root certificates are listed in the preferences folder of your browser.

Each browser is slightly different. One easy way to diagnose the reason for your problems is to connect to our security certificate carrier, Thawte Engineering, and follow the instructions to update or modify your browser so you can connect with no problems. Click to Check your Browser. You only have to do this process once and you will never encounter the problem again. If you still experience problems, please email us at custsvc@aircraftspruce.com for assistance.

There are two ways to search the catalog section for the items you are interested in:

A) Use hyperlinks in catalog main menu to select catalog section indexes. Then select the specific product you are interested in.

B) Our Search Engine can be accessed via the link at the upper right of the catalog section. When utilizing the search engine be as specific as possible when entering in your search topic.

There are three different types of search. 1) Title and 2) Text Search both search our online resources only. 3) Database Search searches our entire product database. Search ! and 2 provide information of the greatest detail. Search 3 extends over a larger database providing only basic information, such as product name, part number and current price. Multiple attempts using different search topics may be necessary to obtain the information you are looking for.

A good tip for searching topics is to search for both the singular and plural tenses of the search topic. For example, if you were looking for a gyro and you search for the word "gyro" the search results may only bring up only a few matches. If you search for the plural tense "gyros" more matches may be found because the searchable topic/product headings usually read something like "Sigma Tek Gyros" or "RC Allen Gyros".

Shipping Charges are not automatically calculated by the Online Order Form. Because shipping charges are dependent upon the method of shipping and based on the size and weight of your order after packing we are unable to give you an exact shipping cost prior to you submitting your order.

Please be assured that Aircraft Spruce & Specialty Co. charges only actual shipping charges and all shipping charges will be listed on your itemized invoice. Please note that you may incur additional handling charges based on the products you ordered or the method of shipping.

For example, if you ordered COD you would incur COD handling charges or if you ordered products considered "Hazardous" (e.g. Paints, Thinners etc.) you would incur hazardous materials charges. The handling charges can vary among the different freight carriers.

On the first page of the order form we provide an area for special instructions. This could be for things like cutting instructions, special delivery instructions or that part number out of a 1987 catalog that just does not want to go in. Use this section to input any instructions you feel might be important in processing your order.

If you have selected any special order parts, we will display an alert in red. Please include aircraft information (year, make, model, serial number, voltage, etc..) if it is relevant. Note also that special order items are noncancellable and nonreturnable.

Filling out the Customer Information section of the order form completely is very important. It will assist us in avoiding delays and insure the correct processing and shipping of your order. Double check your shipping information before submitting your order.

We will ship your items exactly as you specify. Make sure you include communication information such as daytime phone number and email address with all orders. This is extremely important should we need to contact you with a question about your order. Specify method of shipping if you have a preference and your method of payment.

Once you have selected or input the desired products and have provided all the needed Customer Information you are ready to submit your order. Click on the button at the end of the Order process. This will submit the form for immediate fulfillment. Upon submittal you will receive a confirmation that your order has been received.

In cooperation with the manufacturers we represent, Aircraft Spruce & Specialty Co. warrants for a period of one year (on most products) from the date of original purchase its products to be free from defects in material and workmanship.

Aircraft Spruce & Specialty Co.'s obligation under this warranty is limited to repair or replacement of the purchased product only, and under no circumstances shall Aircraft Spruce & Specialty Co. be liable for any loss, damage, injury, cost of repair or consequential damages of any kind in connection with the sale, use or repair of any product purchased from Aircraft Spruce & Specialty Co.

Products sold are subject to manufacturer's warranty policy. Defective merchandise or out of box failure of product is repaired or replaced at manufacturer's option. Avionics, electrical, instrument or similar products that are defective are subject to manufacturer's warranty only and will not be replaced immediately from Aircraft Spruce inventory.